At My Later Life, exceptional customer service is at the heart of everything we do.
Understanding our clients’ needs and providing clear, honest guidance is what sets us apart. Whether someone is exploring equity release for the first time or comparing later life lending options, our team is committed to making the process simple, supportive, and stress-free.
We’re proud to have earned a 5.0 Google rating, reflecting the trust our clients place in us and the care we bring to every conversation.
“What we liked was how Chris was patient and professional. He took time to understand my circumstances properly and gave clear, sensible advice that left me feeling confident I was doing the right thing. I really appreciated his calm approach — nothing was too much trouble.”
Roy Andrews, Norwich October 2025
“Kathy made the whole experience feel relaxed and stress-free. She’s friendly and honest, and she explained everything in a way that made sense without any jargon. I felt completely in control of my decisions. It’s rare to find someone so helpful and down-to-earth these days!”
Elaine Foster, Taunton Oct 2025
“I wasn’t really sure what to expect when I first enquired, but Tony made everything so easy to understand. He talked me through my options slowly, checked I was comfortable before moving on, and never once made me feel rushed. You can tell he genuinely cares about getting things right for people. I feel a huge weight off my shoulders now.”
Linda Matthews, Bognor Regis Oct 2025
“From the first phone call with Simon I felt looked after. The advisor Tony picked up on things I hadn’t thought of and explained options in plain English. He was patient and genuinely helpful.” Thanks Tony
Beth A , Doncaster , Sept 2025
“Couldn’t fault them. Practical advice, timely responses and a real human touch — not the usual corporate talk. When Chris left our house i was feeling reassured and with a clear plan.”
Graham C , Devon Sept 2025
“Great experience. The advisor Kathy was down-to-earth, easy to talk to and explained the pros and cons without pressure. Felt like I was getting advice from someone who actually cared.”
Chris H Aug 2025
“I was really worried about the whole process, but Tony my advisor made it simple. He listened, answered my silly questions without making me feel foolish, and left me feeling confident about the next steps. Properly brilliant service.” Aug 2025
Amanda W Birmingham
My Adviser Dylan Cripps was extremely knowledgeable. He took the time to really listen to our needs. What I really appreciated was the face-to-face meetings; it was the personal affect that made the whole process straight forward and manageable!
Norma Campbell : July 2025
